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Westfield Merry Hill shopping center in Dudley was purchased by IN2 group in May 2014. Paramount Security Group was awarded the security maintenance and remote support contract to manage the Intruder detection systems, Access control and Automatic gates and barriers. One of the largest security systems in the midlands the large shopping complex needed a security partner with a expertise in Europlex 3GS. 

Paramount were able to offer a bespoke solution which included replacing the old Europlex 3GS+ software with the Paramount Access Manager hosted access solution. With a large stock of Europlex 3GS spares available, meaning the client could protect their existing investments and minimise and disruption to the shopping centre.

Managing the HID proximity cards used by the staff and retailers to gain access into the shopping centre was a crucial selection factor. With over 4000 genuine tennants from a wide range of shops and retail outlets, Access Manager proved to be the perfect partner solution, as it not only managed the existing systems, but it could provide a route to migrate to other solutions whilst still protecting the current security investment.

The scope of the contract also required the successful bidder to offer remote 24hr live support into the security systems. The client recognised that cost savings as well as reducing the burden of its own staffing hours could be achieved by better use of technology. Paramount Security Group offered its remote support facility (RSF) which can react immediately to any issue identified within the security systems.